Account Services Rep

Adobe Inc

Gautam Buddh Nagar, Uttar Pradesh

4 - 5 yrs Exp.

Not Disclosed

14 Feb 2023
5 Applicants
905 views

Job Description

Responsibilities:

Act as the central client point of contact for new customers after contract is signed and resources deployed.
Understand and communicate to Adobe Teams the account profile and goals of onboarding.
Manage onboarding project schedule for all new customers.
Manage all day-to-day administrative onboarding activities of a given Account from inception to closure.
Maintain regular communication with both the customer and internal teams, and constantly handle external & internal customer expectations.
Achieve customer happiness through successful delivery of defined project scope.
Work with third-party subcontractors and technology partners as the need arises.
Capture and communicate experiences in formal post-mortem, lessons learned, standard methodologies and resources back into the Onboarding Practice.
Communicate confidently and proactively throughout the project lifecycle.
Lead multiple engagements simultaneously
Manage expectations appropriately and keep projects on schedule and within scope.

Skills/ Qualifications:

4-5 yrs of experience in working with customers, Min. education qualification should be graduation
Self-managed, responsive, and dedicated to client success.
Excellent problem-solving skills, with an ability to identify issues, seek them quickly and well, and know when to rely on internal resources to assist.
Strong conflict resolution and negotiation skills.
Organizational skills to be able to coordinate complicated multiple projects.
Professional demeanor, ability to work well with and lead teams with varied strengths throughout Adobe, and communicating with client managers, directors, and VPs
Exposure to a variety of data driven systems and databases such as MS Excel, Sales-Force, etc.
Strong data gathering and analytical skills.
Work efficiently on MS Office applications – Excel, Powerpoint, Word.
Ability to handle in an environment of ambiguity with complementary teams
Ability to learn quickly, be a great teammate, and handle change effectively
Should be open to work in any timezone
Understanding of Digital Marketing products will be preferred

Key Skills

MS Excel Sales force Powerpoint Word

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Other

About Company

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

Job Source : https://careers.adobe.com/us/en/job/R135990/Account-Services-Rep

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