Account Technical Lead

Hewlett Packard Enterprise

Bangalore, Karnataka

Fresher

Not Disclosed

10 Feb 2023
6 Applicants
1246 views

Job Description

Responsibilities:

The ATL will be the technical expert for the account and will participate in the different phases of Adaptive Endpoint Management (AEM) Service delivery.

Initial phases will be led by the Professional Services team, during this phase, the ATL will be in a shadow role to gain knowledge about the customer architecture and specifics.
Upon the move to production, the ATL takes over from the Professional Services team and becomes the account technical expert for both the customer & the account team.

ATL responsibilities through the project delivery phases are as follows:

Initiation phase: Service Integration, Design and Documentation – Implementation Kickoff:

Participate in the customer workshop, led by the HP Professional Services team

Infrastructure & Delivery setup:

Shadow Professional services consultants responsible for the infrastructure setup
Capture customer required customizations and associated change requests
Work with account team on scoping and pricing change requests

Transition to steady-state:

Take over the technical lead role from Professional services
Work very closely with TTM (Transition and Transformation Manager)
Continue to work with customers on change requests

Steady-state:

Support ADM (Account Delivery Manager) in technical questions
Evaluate technical aspects of change requests Work closely with Delivery, Production engineer, and Support teams to ensure customer requests & issues are managed in a timely manner.
Provide remediation steps to the customer to fix performance, security, availability, and capacity issues.
Provide recommendations to avoid future failures and poor device performance.
Work with different groups within HP to provide the best solutions to the customer. Understand the customer’s requirements and goals and apply current technology trends to help the customer achieve them.
Stay current on, and maintain an in-depth knowledge of operating systems, hardware systems, peripheral products, modern PC management tools, and PC industry trends.
Maintain lab environment to replicate customer issues and test new features. This will include environments consisting of components such as Microsoft Intune, Azure, SCCM, ServiceNow, and Active Directory.

Qualifications/ Skills:

The following skill sets are required to be successful in this position:

Advanced level experience with Modern PC Management / UEM (unified endpoint management) solutions:

Microsoft Intune (MDM & MAM)
Microsoft Azure
Microsoft Config Manager
Microsoft SCCM/MECM

Advanced level experience with Personal Computers, deep knowledge of:

Technical understanding of hardware chipset technologies and supporting peripherals.
Technical understanding of application, firmware, bios, and driver deployments.
Understand PC performance as it pertains to hardware and software applications.
Good knowledge of IT security. Being able to determine if an issue is related to security. Knowledge of Windows Virtual Machines using Hyper-V, VMware Workstation, Virtualbox, etc

Customer-facing skills

Customer-focused always.
Excellent written/oral communications and analytical skills.
Excellent interpersonal skills: consensus building, manage and influence teams.
Ability to interface effectively with all levels of management and functional disciplines.

Education and Experience Required:

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
Desktop Support experience
Customer-facing experience
Project Management experience Experience at a technology company (hardware, cloud, SaaS, or large-scale cloud services vendor) is a plus.
Additional technology (Security, VMware, Microsoft) certifications are a strong plus.
Understanding cloud computing platforms such as Microsoft Azure, AWS is a plus.
Strong understanding of ITIL tools, processes, and terminology a plus.

Key Skills

MDM MAM Microsoft Azure SCCM/MECM Hyper-V VMware Virtualbox AWS Project Management hardware cloud SaaS

Other Details

Education

B.Tech/B.E. - Computers , B.Tech/B.E. - IT-Information Technology , MS/M.Sc(Science) - Computers , M.Tech - Computers

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

IT Software - Other

About Company

The Hewlett Packard Enterprise Company is an American multinational information technology company based in Spring, Texas, United States. HPE was founded on November 1, 2015, in Palo Alto, California, as part of the splitting of the Hewlett-Packard company

Job Source : https://jobs.hp.com/jobdetails/17760613/account-technical-lead-bangalore-in/

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