Job Description
Responsibilities:
- Client/stakeholder management
- Client Centric
- Develop a strong link with the Paris FIN team as dual office model
- Report and escalate Client Incidents
- Provide a quick/satisfactory resolution for issues
- Build effective synergy with cross-functional units (RMs, MO teams)
- Operational Excellence:
- Deliver BAU per set benchmarks/ agreements
- Monitor/Escalate errors and incidents
- Performing all the below activities to ensure better quality, controls are maintained.
- The follow up of the contractual documents (financial documents, ratios, technical reports)
- Update the information received in our Covenant management tool, in liaison with SMO Risk Managers
- Chase the Loan Agents, if documents are not received on time
- The follow up of the contractual documents (financial documents, ratios, technical reports)
- The control of the conformity of the information supplied with regards to the finance documents
- Check values of ratios with regards to the defined contractual thresholds
- If not in line, interact with SMO Risk Managers to see what needs to be undertaken
- Data quality improvements - Using systems generated reports designed for follow-up purposes, detect anomalies and propose corrective actions to the Risk Manager
- The improvement of the Covenant management tool
- Propose and discuss possible improvement with the Team manager
- Participate to User Acceptance tests
- Ensure compliance/regulatory adherence
- Ensure to process the occurrences with accuracy & it should be consistent for PARIS under OPER/FIN/STR.
- Ensure to process the occurrences with full respect of the procedure
- Ensure to learn the end-to end process by end of the year and be able to assist the team in critical times.
- Monitor the occurrences regularly and resolve the expected occurrences within the norm aging. Valid reason if aging for a long time
- Ensure to update Exception Tracker for any new learning’s or updates in the process. The same to be discussed with the team in the stand-up meetings.
- Ensure to update the Covtrack comments for all the expected occurrences within the stipulated time.
- Email enquiries to be responded ASAP within the day and a valid reason to be in place if responded the next day. All responses to our counterparts (Borrower, lenders, teams etc) should be promptly responded. Even if we do not have an answer immediately, acknowledge the email immediately and in case of delay in responses, keep the concerned parties informed on the estimated time when these would be responded.
- Risk Management:
- Timely and Accurate intimation of any issues and escalations to the management.
- FBK should be read and understood and always work as per the FBK norms.
- Ensure to maintain minimum incidents and there should not be any incident triggering Financial /Operational loss during the year.
- Always keep the documents intact for any sudden audits. No lapses in the documentation.
- Ensure to have no critical audit findings in the process handled during the year.
- Ensure to participate in the periodic resiliency and remote testing and share the results with the BCP teams.
Qualifications/ Skills:
- A good academic background
- Good understanding of financing and loan life cycle
- Knowledge on Credit risk
Abilities/skills required:
- Strong customer service ethos
- Logical, structured approach to planning, problem solving and decision-making
- Self-starter with ability to manage own workload and deliverables along with others
- Good communication skills, especially the ability to persuade and influence others
- Excellent analytical skills
- Ability to be flexible, organize and prioritize work
- Knowledge of or exposure to target markets
- Good negotiation and influencing skills
- Ability to work under pressure and to fixed deadlines
- Out of box thinking
- Quick understanding of upstream and downstream linkage
Key Skills
Other Details
About Company
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