Application Tech Support (Practitioner)

Bangalore, Karnataka

1 - 3 yrs Exp.

Not Disclosed

09 Feb 2023
8 Applicants
1138 views

Job Description

Responsibilities & Skills:

Key Responsibilities :

L1 Service Desk Call taking profile
Respond to the incidents reported by customer through voice, emails, and chats
Identify, investigate, and diagnose technical issues, troubleshoot, and resolve. Issues like Password reset, account unlock, MO365, Hardware and Software related issues, etc.
Follows the incident life cycle as defined by process
Technologist to respond to the issues reported by Customer predominantly through Voice

Technical Experience :

Good problem solving and analytical skills
Interaction and through email, chat remote support, depending on aligned Project job nature
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to right assignment group

Professional Attributes :

Excellent verbal and written communication skills with email etiquette and customer service skill
24x7 Support, mostly night shifts and rotation are ONLY as per project requirement
5 days working per week with two weekly offs based on roster

Educational Qualification :

Bachelors degree: BE,BTech,BCA,BSc with technical knowledge.Good to have:Technical certification
Additional Information : Excellent verbal and written communication skills with email etiquette and customer service skill

Key Skills

Analytical Skills Customer Service

Other Details

Education

B.Tech/B.E. - Any specialization , B.Sc - Computers , BCA - Computers

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Customer Service

About Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Job Source : https://www.accenture.com/in-en/careers/jobdetails?id=650059_india_1&title=Service+Desk+Management+Application+Tech+Support+Practitioner

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