Job Description
Responsibilities:
- Responsible for day to day operations of the team and interact with team members daily and guide them to work on team priorities.
- Mentor direct reports to meet team level KPI’s as well as individual performance objectives.
- Conducts team meetings frequently to update latest policies to the members and continuing expectations.
- Effective co-ordination and constructive relationship with colleagues in different locations around the globe.
- Answers team member questions, helps with team member problems, and oversees team member work for accuracy and Timeliness.
- Manage the performance review process, as well as talent development and management.
- Create reports to update on team's progress to next level Management.
- Manage data/content management projects or initiatives important to the business.
- Identify/drive lean and automation projects (Robotics, AI etc).
- Identify individual strengths to appropriately delegate work amongst the team.
Qualifications/ Skills:
What We’re Looking For:
- Proven ability to work with minimal direction, maintain focus while working with routine tasks.
- Maintains high ethical standards both personally and professionally, to maintain transparency in the team
- People management skills, ability to build and motivate a team
- Flexibility to work across various shifts on need basis
- Capacity to give and accept feedback constructively and provide coaching to the team
- Exceptional oral and written communication skills
- Good problem resolution skills through effective coordination of multi-sites stakeholder management
- Ability to communicate with people at different levels of the organization and across a wide spectrum of cultures
- Strong organization skills required to prioritize work and meet the established deadline
- Good understanding of Department KPIs and knowledge of reporting platforms facilitating the monitoring of the core KPIs.
Basic Requirements:
- Post Graduate in Commerce/Science with an inclination to work in non-financial content.
- Intermediate to advanced computer skills
- Keen to details with strong focus on data quality and accuracy.
- Strong Communication skills.
- Able to collaborate across multiple cultures.
- Good competitive attitude towards work.
- Willingness to work from office at least twice a week to ensure efficient connect with the team members.
Preferred Qualifications/Skills:
- Minimum of 3 years of experience.
- Must have Advance Proficiency in MS Excel and Basic SQL with DBMS
- Advance knowledge on Pathfinder with their features/usability along with WEST, WESTx & CTS know-how.
- Any relevant people management experience would be an added advantage.
Other Details
About Company
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