Associate Engineer (Data Center Ops) Jobs in VMware - Bangalore

Job Description

Responsibilities: 

• Competency in technical background about operating systems (Windows & Linux), Computer Networking knowledge (TCP/IP, UDP protocols, OSI layers)
• Basic scripting and automation knowledge
• Basic Computer hardware (RAMs, HDD/SSD, CPU) knowledge
• Work with Sr. IT DC operations team members to understand day to day operation of Labs, and technical support
• Work within IT LABS and Data Center for
  • Equipment installation, managing shipping and receiving
  • Installs/moves/add changes (IMACS), equipment removal
  • Asset management of the IT equipment within IT LAB/data centers
• Familiar with Problem/incident management process
• Manage Equipment rooms (IT LABS) and to control the access to the VMWARE DC/LAB
• Schedule installations and work with various vendors for mission critical equipment 
• Installation, RMA and upgrades
• Conduct regular pre-checks on all IT equipment within IT LAB/DCs
• Break-fix for Network, Servers, Storage, networks
• Liaise with Vendors for Installations, Upgrades of Storage, server, network equipment as per customer requirement
• Regularly interact with internal customers to understand business requirement, handle escalations and seek feedback
• Monitor Help Now queue for incident and problem

Skills/ Qualifications:

Requirements:

• Engineer with 1-4 years of Datacenter hands-on plus remote support experience
• Competency in technical background about data center infrastructure, Server hardware and architecture, operating systems, Desktop deployments, system administration and/or technical architecture.
• Good written and verbal Communication Skills in English
• Adaptable and progressive learner
• Ability to work collaboratively in a team environment and as an individual
• Accomplished communication and interpersonal skills including the ability to interact communicate
• Bachelor’s degree as a minimum or demonstrated equivalent experience

Preferred:

• Knowledge of VMWARE Technology and Products
• Certification in Networking (CCNE) or VMware (VCP 5/ 6 certification)

Competencies: 

• Consistently take the appropriate actions to resolve problems and knowledge of Problem and Incident Management process.
• Take ownership of all customer issues and be timely in follow-up on all details of any outstanding items
• Express ideas and points of view in written documents in a clear, well-structured, and concise manner
• High aptitude for learning, through various mediums and modes