Associate Specialist, Implementation

Job Description

Responsibilities:

• Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.
• Provide testing expertise and support to Mastercard customers for all products and services.
• Act as processing implementation advisor, to customers’ processing support staff.
• Provide guidance to execute all necessary processing implementation activities.
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products).
• Define, create, maintain and document standard and non-standard key customer processing implementation processes.
• Provide training to CIS organization, other Mastercard organizations and the customer.

Qualification & Skills:

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• Basic experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management. Basic payment transaction processing and industry business principles knowledge.
• Ability to interact with the customer and Senior management.
• Good verbal and written communication skills with ability to leverage these skills in a teaching environment.
• Ability to support change in a technical work environment.
• Ability to multi-task covering multiple projects and products.
• Mobile payment background, basic API understanding (API developer skills is a big plus).
• Fluent in English is a must.
• Multilingual is a plus (Russian, French, Spanish).