Associate Support Analyst Jobs in Genesys - Chennai

Chennai, Tamil Nadu

1 - 2 yrs Exp.

Not Disclosed

16 Mar 2023
5 Applicants
966 views

Job Description

Responsibilities:
•   Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ)
•   Develop and/or enhance existing codes/programs within estimated plans. Unit test and deploy the developed features in QA instance
•   Work with other developers and end-users to resolve support issues
•   Reproduce and fix defects
•   Perform IT testing and integration testing
•   Perform IT policy and process documentation

Qualifications/ Skills:
•   Bachelor’s Degree
•   Minimum of 1 year of Salesforce administration, System Support, and/or System Administration
•   Good analytical, debugging, and communication skills
•   Knowledge in CRM concepts and experience in Salesforce configuration, admin, and customization
•   Salesforce Apex, Triggers, Visualforce, SOQL and configuration skills
•   Previous experience in working as a support analyst

Key Skills

Debugging CRM Salesforce Apex Triggers visualforce SOQL Configuration

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

IT Software - Other

About Company

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Job Source : https://genesys.wd1.myworkdayjobs.com/en-US/Genesys/job/Associate-Support-Analyst_JR100161-1

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