Job Description
Qualifications/ Skills:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- 2-5 years of Salesforce Administration experience with prior experience Customer Support / Enterprise Product and Support is preferred
- Must demonstrate exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization
- Salesforce Administrator / Advanced Administrator / Platform app Certifications are preferred along with the ability to Keep up to date with Salesforce releases, features, security patches, and best practices.
- Exposure working and Understanding of Salesforce out of the box functionalities like (But not limited to) Objects, Roles, Fields, Customisations, Approval processes, Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle, Deployments, changesets, Managed Packages, territory management, Quotes, Person accounts, data management, data loader, communities, etc with a thorough understanding of the constraints of the SFDC platform
- Knowledge of building/troubleshooting reports and dashboards. Knowledge of Tableau CRM will be added advantage
- Knowledge of Exchange servers, Mobile Platforms (iOS & Android), Salesforce Apps, Salesforce for Outlook, Lightning Sync , Einstein Activity Capture , Files Connect , Email Delivery - Email Infrastructure, Email Security, Email Relay and Debugging.
- Knowledge of Salesforce security products including event monitoring, encryption, audit trail, data masking and Shield
- Exposure to Apex, Visualforce, Triggers, API’s, Flow, Governor limits etc will be an added advantage
- Working exposure across Salesforce Core cloud products (Sales, Service, experience) and Salesforce Cloud consultant certifications will be added advantage
- Ability to place the customers first at all times and effectively prioritise, escalate customer issues as required
Key Skills
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