Associate Technical Support Engineer Jobs in Salesforce - Hyderabad

Salesforce

Hyderabad, Telangana

2 - 5 yrs Exp.

Not Disclosed

14 Mar 2023
5 Applicants
972 views

Job Description

Qualifications/ Skills:

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
2-5 years of Salesforce Administration experience with prior experience Customer Support / Enterprise Product and Support is preferred
Must demonstrate exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization
Salesforce Administrator / Advanced Administrator / Platform app Certifications are preferred along with the ability to Keep up to date with Salesforce releases, features, security patches, and best practices.
Exposure working and Understanding of Salesforce out of the box functionalities like (But not limited to) Objects, Roles, Fields, Customisations, Approval processes, Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle, Deployments, changesets, Managed Packages, territory management, Quotes, Person accounts, data management, data loader, communities, etc with a thorough understanding of the constraints of the SFDC platform
Knowledge of building/troubleshooting reports and dashboards. Knowledge of Tableau CRM will be added advantage
Knowledge of Exchange servers, Mobile Platforms (iOS & Android), Salesforce Apps, Salesforce for Outlook, Lightning Sync , Einstein Activity Capture , Files Connect , Email Delivery - Email Infrastructure, Email Security, Email Relay and Debugging.
Knowledge of Salesforce security products including event monitoring, encryption, audit trail, data masking and Shield
Exposure to Apex, Visualforce, Triggers, API’s, Flow, Governor limits etc will be an added advantage
Working exposure across Salesforce Core cloud products (Sales, Service, experience) and Salesforce Cloud consultant certifications will be added advantage
Ability to place the customers first at all times and effectively prioritise, escalate customer issues as required

Key Skills

SFDC Tableau CRM Salesforce Outlook Apex visualforce Triggers API Flow Governer limits Salesforce cloud

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

IT Software - Other

About Company

We bring companies and customers together on the #1 CRM. Sharing the news, events, and innovation you need to change the world for good.

Job Source : https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Associate-Technical-Support-Engineer_JR172907-1

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