Job Description
Responsibilities:
Business Support team responsible for ensuring seamless and effective customer service for Treasury Cash Management platforms and bank processes
Manage business payment and bank reporting support processes related to GEHC’s electronic banking systems
Responsible for system administration (new users, banks, and account setups) and data validation
Support GEHC business users with payment and bank reporting inquiries within required SLAs
Assist and support the implementation of new treasury applications, including: FIS TRAX, QUNATUM and EBAM
Coordinate with banks for service issues pertaining to GE electronic payments and bank reporting.
Manage payment compliance screening process as a first line of defense
Responsible for generating key process metrics for senior management
Manage user access within online banking platforms; ensure proper controls within systems, i.e. segregation of duties, etc.
Assist in documenting policies, processes & procedures needed for Payment & Bank Reporting support, EBTPS Management
Partner cross-functionally w/ IT on system related configuration and enhancements
Support system deployments and upgrades
Support GEHC businesses globally; rotational shifts required to support multiple time zones
Qualifications/ Skills:
Required Qualifications
This role requires basic experience in Finance & Bank Infrastructure.
Bachelor’s degree from an accredited university or college
MBA or Master's Degree in Business preferred
4 plus years of relevant experience
Desired Characteristics
Inquisitive, eager to learn; entrepreneurial mindset
Clear thinking / problem solving; ability to quickly grasp new ideas
Strong interpersonal and excellent communication skills: experience working across multiple levels, functions and regions; clearly communicate complexities in an easy-to-understand manner; able to deliver message effectively verbally and in writing
Robust knowledge of payments, bank reporting, online bank platforms, and treasury TMS/Payment applications
Confidence / Assertiveness: strong influencing skills across business functions; confidence to approach business leaders with difficult messages and defend position; for example, work closely with business leaders to achieve business objectives while driving controllership/GE Values
Experience working in global business environment with sound understanding of global process and transactional flows
Adaptable/flexible: being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
Integrity: Accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions, and when dealing with others
Strong process execution, attention to detail, and customer service mindset; ability to work pro-actively and independently, prioritize multiple tasks meeting tight deadlines
Self-motivated to seek out answers, generate ideas and develop new skills
Experience working with FIS TRAX, Quantum, EBAM applications
