Catalog Assistant, VAS

Bangalore, Karnataka
0 - 3 yrs Exp.
Not Disclosed
  • 23 Jan 2023
    •    
  • 5 Applicants
    •    
  • 652 views

Job Description

Responsibilities :

  • Follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
  • Interact and coordinate with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information, and solving challenging operational goals
  • Report audit results and communicate them to others within the organization
  • Analyze data and identify new trends/patterns
  • Identify generic patterns in cx escalations and to be translated them into guidelines and SOPs to improve the overall escalation process
  • Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality

Requirements:

  • Strong analytical & excellent communication skills (verbal and written) & should be able to articulate thoughts clearly: both verbal & written form
  • Be detail-oriented & well organized, capable of handling multiple projects at once, and deal with rapidly changing priorities in a fast-paced environment
  • Must have experience in establishing, measuring & meeting service level agreements, improving the performance & quality of the processes & managing complex operational concerns
  • Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination
  • Highly proficient in Microsoft Office and Windows-based applications
  • Peer respect - establish and maintain cooperative working relationships

Key Skills

Communication Skills

Other Details

Education
B.Tech/B.E. - Any specialization , Integrated PG - Any specialization
Employment Type
Full Time, Permanent
Industry
IT-Software / Software Services
Funtional Area
Other

About Company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Job Source : https://www.amazon.jobs/en/jobs/2320255/catalog-assistant-vas
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