Client Services/ Customer Care Support Jobs in S&P Global - Gurgaon

Gurgaon, Haryana
Fresher
Not Disclosed

Job Description

Responsibilities:

  • Act as Client Services touch point through daily contact with clients in relation to Notice Manager
  • Interact daily with clients by providing support for the WSO Notice Manager Website 
  • Interact with product developers to fully understand the functionality of all systems.
  • Troubleshoot client issues with knowledge of the system and interaction with product developers.
  • Interact with the product manager to relay any system issues or client product suggestions.
  • Interact with the Data team to relay any data issues or client requests
  • Run SQL queries to troubleshoot and pull reports 
  • Troubleshoot Agent Notice 
  • Assist with onboarding clients to receive FpML notices
  • Ideal candidate who has a strong work ethic and is a strong communicator for client responses. 

Qualifications/ Skills:

  • Advance Excel skills, working knowledge of MS Office, Access Database and SQL query
  • Strong data analysis skills, ability to query and analyze large volumes of financial data
  • Work in a fast-paced environment
  • Must be able to document processes thoroughly and be well organized
  • Detail oriented and shows initiative

Business competencies

Education and experience

  • Bachelor’s degree
  • Working knowledge of WSO Administrator and Integration Utility (Preferred)
  • Commercial awareness: General knowledge of syndicated loans is a plus

Other Details

Employment Type
Full Time, Permanent
Industry
Banking / Financial Services / Broking
Funtional Area
Operations

About Company

S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through ESG and energy transition across supply chains, we unlock new opportunities, solve challenges and accelerate progress for the world.
Job Source : https://careers.spglobal.com/jobs/282966
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