Client Services Partner

Job Description

Responsibilities:
● Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)
● Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
● Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
● Partner with the Conference Sales Organization to drive satisfaction, account retention and growth
● Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry and mission critical priorities
● Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-conference, onsite and post-conference
● Evaluate and track the client experience at every conference allowing for improved processes and actions
● Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
● Understand account renewal plans and focus on services that will promote the plan objectives
● Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value

Skills/ Qualifications:

● 2-5 Years of Experience

● Passionate about service delivery and driven by client success
● Strong business acumen and ability to persuade others
● Ability to quickly identify and assess client needs and objectives
● Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism
● Highly organized with a strong attention to detail
● Excellent written and verbal communication skills, including presentation skills
● Ability to manage multiple deadlines, prioritize, and work under pressure
● Ability to work independently and within a team
● Proficiency in the MS Office suite and G-suite
● Willingness to travel