Cluster Experience Manager Jobs in Ericsson - Patna

Job Description

Responsibilities:

• For Cluster experience, Primary contact for the customer and Ericsson organization in the cluster, continuously assess Access Operation KPIs, Coverage, Capacity & Performance KPIs of the cluster & strategizing the actions to improve upon same.
• To lead the Business Interface in the Cluster w.r.t Cluster Performance KPIs & User experience.
• Accountable for Access Network Operation KPI deliverables (Scope, KPI, SLA, User Experience) for the assigned Cluster.
• Responsible for the improvements and excellence in field service delivery of the Cluster related to Operation, Coverage & Capacity.
• Responsible for establishing and adherence of Operational processes such as WO, PM, OHS in line with agreed contract framework.
• To drive and lead the required Zonal/Cluster Governance meeting with Business team.
• Periodically assess the Business inter-lock framework and ensure the comply on same.
• To establish effective collaboration & deliver in tandem with CTEL, Bharti Quality & Planning team.
• Adherence of Spare Management process in the cluster & to make sure impact-less operation.
• Accountable for people leadership in Cluster - Team Motivation & Engagement.
• Responsible to adopt the effective usage of Tools & Automation

Skills/ Qualifications:

• Operational Knowledge of Nokia Telecom equipment
• WFM knowledge required
• Good understanding of Field operations & maintenance activities related to RAN & Backhaul in a small/medium scale network.
• Solid understanding of the Telecom Field Networks including RAN, Optical Networks, Microwave, iWAN.
• Introductory Knowledge of RF theory & critical KPIs related to Coverage, capacity & User Experience.
• Knowledge of various field tools & Hands on experience in all onsite field related soft tools & apps.
• Soft Skill & Behavioral Proficiency: Effective communication & Presentation skill. Persuading & Influencing, Collaborative
• People Management Skill: Leading & supervising.