Community Management Trainee Jobs in Genpact - Gurgaon

Genpact

Gurgaon, Haryana

Fresher

Not Disclosed

20 Feb 2023
5 Applicants
1232 views

Job Description

Responsibilities:
•   Own learner experience of Transform and Solidify stages in the Genome BITS journey
•   Run operations to ensure wave readiness for assigned channels through proactive planning for Transform and Solidify across skills and proficiency.
•   Moderate Transform session; engage with learners and Master Gurus/ Gurus
•   Schedule sessions along with Gurus and invite approved learners
•   Leaner data validation for T and S as applicable.
•   Learner engagement and proactive nudging of learners
•   Master Gurus and Gurus experience for assigned channels and key deliverables
•   Adherence to standard operating process and process audit
•   Meet the operations metric, SLA, targets and measurement of community metrics (e.g. metrics around adoption, access, ratings, feedback etc.)
•   Administrative set up of Guru Connects, Guru Forum and Solidify readiness
•   Manage Solidify operations on workflow – task creation, setting up on workflow, managing learner workflow for peer review, tracking and reporting
•   Leverage data and insights to enable wave completion for assigned

Skills/ Qualifications:
Minimum qualifications

•   Excellent MS office skills – mail merge, macro creation knowledge is critical
•   Excellent written, verbal communication and presentation skills
•   Strong problem-solving skills to work effectively in a team environment
•   Internal / External Stakeholder coordination
•   Management Reporting and Escalation handling
•   Outstanding collaboration and interpersonal skills
•   Self-learning & development

Preferred qualifications
• Graduates & Above
• Agile (Beginner/ Intermediate) preferred

Key Skills

MS Office Agile mail merge macro creation

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Other

About Company

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Job Source : https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=978718&src=DS-10971

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