Compute Engineer

Hewlett Packard Enterprise

Pune, Maharashtra

0 - 1 yrs Exp.

Not Disclosed

08 Feb 2023
9 Applicants
1139 views

Job Description

Responsibilities:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem occurrence.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
Begin to partner with and assist the Sales Pursuit team.

Skills/ Qualifications:

Education and Experience Required:

High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.).
0-1 year experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.

Knowledge and Skills:

Excellent verbal and written communication skills in language to be supported.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E-support experience.

Key Skills

Analytical Skills Customer Service

Other Details

Education

Any Graduation/Diploma , 12th

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Customer Service

About Company

The Hewlett Packard Enterprise Company is an American multinational information technology company based in Spring, Texas, United States. HPE was founded on November 1, 2015, in Palo Alto, California, as part of the splitting of the Hewlett-Packard company

Job Source : https://careers.hpe.com/us/en/job/1136938/Compute-Engineer?utm_source=linkedin

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