Consultant Specialist - Global Ops Automation Jobs in HSBC - Hyderabad

Responsibilities:

• The role of the Business Manager (BM) is to act as single point of contact for Risk Ops IT Service Line in regards to governance, headcount, financials, control and support function engagement, people (with ITSVM team), data and MI, and project work.
• This role will be under CIO of Risk Ops IT and will have oversight over finance & MPP. The Business Manager (BM) will provide dedicated business management support to the overall of Risk Ops IT. Activities include:
• Relationship management activities, interfacing with other GBGFs/service lines and working on the governance deliverables for Risk Ops IT.
• Active management & control of financial plans, forecasts, and actuals (working with CIOs & PMs)
• Active management and control of headcount forecasts & hiring. Support recruitment & onboarding process
• Create/Amend/Delete roles in Pioneer by liaising with WFM team
• Maintain accurate resourcing details in Pioneer at all times
• Support IT COO team for all requests on finance & MPP
• Manage the collection, collation and processing of financial information from stakeholders
• Customer / Stakeholder management
• Manage relationships with internal and external stakeholders
• Managing and updating process documents and information sources
• Support in business planning activities which may include financial, technological and resource planning
• Support Line Management in governance of completion of mandatory trainings by the team
• Admin Support to Line Management
•  Day-to-day support
• Major Challenges
• The role holder will need to coordinate with local teams for day-to-day operations (IT COO, ITSVM, Tech Support etc.)
• The role holder will need to understand and maintain a high level of interaction between all of these stakeholders, combine conflicting aspirations and anticipation of the future needs of all stakeholders
• The role requires understanding of ambiguous asks, translating complex business situations into tangible goals and actions in a limited amount of time
• The role holder will need to demonstrate the ability to multitask and prioritize, and will require strong analytical and communication skill.

• Experience in finance & resource management
• Experience in HSBC Finance Management tools – GPDM, Clarity, HIBS
• Knowledge / experience of Workforce Management tools & processes (Preferred)
• Experience/ knowledge of Software Capitalisation Tool (good to know)

• Excellent planning, organizing and commercial skills including strong financial management capability    
• Communication – the ability to communicate complex issues concisely verbally, and in written form
• Analysis/strategy – the ability to analyze complex issues and identify / assess the long-term impact on project / programme delivery
• Excellent relationship management and influencing skills
• Strong leader / positive role model
• Ability to motivate and develop individuals within a team
• Ability to manage and mitigate operational risk effectively
• High degree of drive and motivation – to ensure delivery of objectives in a timely, efficient and effective manner.
• Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results
•  Ability to cope with ambiguity and to translate it into tangible task.