Customer Application Engineer

Job Description

Responsibilities:

• Work with Program & Product Management teams to create high-level specifications.
• Developing and supporting protection and control solutions using detailed functional specifications describing algorithms and test plans and model-based design for code generation.
• Perform system studies and simulations using appropriate tools to validate GE Grid Solutions algorithms.
• Analyze user specifications / requirements to recommend appropriate GE Grid Solution’s solutions.
• Analyze market trends and requirements to propose new developments in GE Grid Solution’s products.
• Work with Customer Support personnel to resolve product, process, and customer issues
• Provide technical consultation to cross-functional teams throughout the business to improve or resolve manufacturing, products, applications, or field issues
• Provide technical consultation, leadership, and guidance throughout the entire NPI design process
• Author technical papers and present materials at tradeshows and conferences for GE products
• Assist in preparing training material and deliver training courses, where required
• Provide technical guidance, direction, and training to a new and/or experienced engineers, specialists, technicians, and contractors when required

Qualifications:

• The role requires advanced knowledge and experience in Electrical engineering equivalent to Degree level or above from a credited University.
• 0-3 years of experience in power system protection and automation products.
• Working knowledge of Matlab / Simulink for model design and power system simulation tools such as RTDS. PSCAD or ATP/EMTP.
• Strong organizational skills, self-motivated and self-directed.
• Strong communication skills and a proactive and open approach to conflict resolution.
• Flexible and adaptable; open to change and modification of tasks, working in multi-tasking environment.
• Able to share ideas and work well in a team environment, proactive approach to tasks displaying initiative
• Knowledge of modern protection and control and distribution automation developments and trends.  
• Familiarity with industry standards and documentation procedures of electrical utilities.
• Knowledge or experience of metering, wireless / Ethernet / serial communications applicable to P&C (such as IEC61850, Modbus, DNP3.0 and IEC60870-5-103.
• Proven record of writing and presenting papers at industry conferences.