Customer Experience - Customer Services Agent (Contact Centre - AMD) Jobs in Qatar Airways - Ahmedabad

Ahmedabad, Gujarat
2 - 3 yrs Exp.
Not Disclosed
  • 27 Feb 2023
    •    
  • 5 Applicants
    •    
  • 948 views

Job Description

Responsibilities:

  • Professional training based on Amadeus system, Qatar Airways products and policies with coaching period provided by our Subject Matter Experts.

  • A fast-paced, dynamic and engaging work environment

  • Respond to customer queries over the telephone, email, fax, web chat, social media

  • Maintain and generate reports as required

  • Sell, up-sell and cross-sell Qatar Airways products and services to the customer

  • Complete fraud prevention checks

Qualifications:

  • High School Qualification with 2 years of customer service experience

  • Having completed IATA or airline Basic Tariff course is preferred.

  • Excellent written and spoken English

  • Interactive, customer service oriented with warm, cheerful and expressive personality.

  • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.

  • Flexible to work on shifts.

  • Willing to relocate or to be based in Ahmedabad

Key Skills

Customer service IATA

Other Details

Education
12th
Employment Type
Full Time, Permanent
Industry
Aviation / Aerospace Firms
Funtional Area
Customer Service

About Company

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern aircraft fleet averaging around 5 years of age.
Job Source : https://careers.qatarairways.com/global/en/job/160106/Customer-Experience-Customer-Services-Agent-Contact-Centre-AMD
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