Customer Service Representative Jobs in GroupOn - Bangalore

Bangalore, Karnataka

Fresher

Not Disclosed

22 Feb 2023
6 Applicants
1060 views

Job Description

Responsibilities:

Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
Manages email, chats, and calls from customers
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
Strong written and verbal communication skills

Skills/ Qualifications:

Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
Manages email, chats, and calls from customers Resolve customer issues in a timely and consistent manner Manages time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
Strong written and verbal communication skills Experience in e-commerce or back office environment will be an added advantage
Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
Minimum Experience: Fresher / 1- 3 Years of Experience.
Graduation is Mandatory (must have all the relevant docs & Provisional certificate)
Willingness to work night shifts

Key Skills

Customer Service Communication Skills

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

Internet / Ecommerce

Funtional Area

Customer Service

About Company

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses.

Job Source : https://www.grouponcareers.com/en/jobs/job/customer-service-representative-bangalore-r27391/

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