Customer Services Agent (Contact Centre)

Job Description

Responsibilities:

• Respond to customer queries over the telephone, email, fax, web chat, social media

• Maintain and generate reports as required

• Sell, up-sell and cross-sell Qatar Airways products and services to the customer

• Complete fraud prevention checks

• Make outbound calls to customers to provide information as and when it is required

Skills/ Qualifications:

The successful candidate must have the following qualifications:

• High School Qualification with 1 year of customer service experience.

• Having a Reservation & Ticketing background (GDS system experience-Amadeus/SITA etc) is preferred.

• Having Contact center experience is preferred.

• Excellent written and spoken English, confident to articulate and comprehend in English and can hold the conversation.

• Interactive, customer service oriented with warm, cheerful and expressive personality.

• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.

• Flexible to work on 24x 7 shifts.

• Relocation to Ahmedabad is required.