Customer Success Account Manager - Digital Sales

Job Description

Responsibilities:

• Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions.

• Create a value-based relationship with new & existing North American Adobe SMB customers.

• Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.

• Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.

• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account

• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

• Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.

• Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

Skills and Qualification:

• SMB Segment exposure and proven ability to manage a large customer set

• 3+ Years’ experience in a similar role, with experience in selling SAAS solutions preferred

• Excellent communication Skills, both oral and written

• Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.

• Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand.

• Strong organization, follow-through and documentation skills suitable for customer communication.

• International Sales Experience with exposure to NA markets preferably.

• Working hours will coincide with the US Time Zones

• Bachelor’s Degree or Equivalent