Engineer Jobs in Jio - Mumbai

Job Description

Responsibilities :

• Service Alarm Monitoring and Work towards KPI fulfillment for
  the nodes/network assigned
• Alarm Management for the assigned Network Services
• Fault remedy requiring-sitete presence is
  dispatched timely (as per the SLA / KPI) to the field operations
  organization
• Trouble Ticket Management
• Regular follow-up on the incidents with relevant departments working on it.
• Work towards the Individual performance parameters assigned by the
  Shift Manager
• Adherence to the organizational guidelines &
  departmental processes & procedures5. Main Tasks

Skills/ Qualifications:

Education Requirement :

• BE (EC/CS/IT)

Experience Requirement :

• 2 - 5 years

Skills & Competencies :

• Creation of Trouble Tickets after event observation and
  co-relation
• Clearing the first-level Network Alarms after TT
  closure
• Ticket updating and routing to the relevant department
  for further course of action
• Follow-up and closure of ticket
• Creation of Trouble Tickets after event observation and
  for further course of action
• Follow-up and closure of ticket