Executive - Operations Jobs in American Express - Work From Home (Online)

American Express

Work From Home

Fresher

Not Disclosed

21 Mar 2023
6 Applicants
1086 views

Job Description

Responsibilities:

This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
Should have knowledge of KYC.
Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
Creation of Case on the relevant tools, maintenance of trackers and files for the team
Keep a close eye on gaps & recommend solutions to plug them.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
Carry out Due Diligence activities to ensure all dues are released to the clients
Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met
Contribute towards team goals by strictly managing individual productivity & quality targets.
Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate strong focus on process improvements.
Ensure adherence to and compliance with organization policies and audit controls.
Build an excellent rapport with the team & other business groups to ensure smooth day to day operations
This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
Should have knowledge of KYC.
Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
Creation of Case on the relevant tools, maintenance of trackers and files for the team
Keep a close eye on gaps & recommend solutions to plug them.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
Carry out Due Diligence activities to ensure all dues are released to the clients
Focus on merchant requirement, productivity, and efficiency to ensure sla’s are met
Contribute towards team goals by strictly managing individual productivity & quality targets.
Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate strong focus on process improvements.
Ensure adherence to and compliance with organization policies and audit controls.
Build an excellent rapport with the team & other business groups to ensure smooth day to day operations

Qualifications:

Graduate/Post-Graduate.
Relevant experience an advantage.
Excellent oral and written communication skills.
Strong interpersonal and coordination skills.
Strong and committed customer focus and consistent demonstration of service excellence.
Compliance with company policies and procedures.
Ability to take independent decision & meet stringent deadlines.
Good computer skills.
Good command over MS Excel, Access & PowerPoint.
Strong focus on results

Key Skills

Computer Skills MS Excel Access Powerpoint

Other Details

Education

Any Graduation/Diploma , Any Masters/Post-Graduation

Employment Type

Full Time, Permanent

Industry

Banking / Financial Services / Broking

Funtional Area

Other

About Company

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

Job Source : https://aexp.eightfold.ai/careers/job/15545068

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