Job Description
Responsibilities:
Review payment channels in a fast-paced environment generated from Bank fraud monitoring products and rapidly decision fraud alerts.
Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk-based conclusions in order to minimize fraud losses.
Clearly document and support judgments, decisions, and rationale, which will necessitate strong writing skills and the ability to maintain files and records in accordance with business unit standards.
Prepare regulatory and investigative reports (SARs).
Identify fraud trends and communicate observations to management.
Maintain and update case management system for tracking of fraud cases and relevant information.
Work closely and collaboratively with members of the Fraud Department.
Provide advisory guidance in fraud prevention techniques and best practices for both internal and external clientele.
Identify internal procedural violations and recommend actions to mitigate reoccurrence
Demonstrate sound judgment and decision making in the context of regulatory requirements, Bank policies, and industry best practices.
Apply project management and organization skills to a variety of tasks, demonstrating flexibility and problem-solving skills.
Possess proficiency in understanding banking products and workflows, especially payment systems (check, wire, ACH, and online banking).
Builds relationships with teams/stakeholders and other internal clients and collaborates to resolve issues. Recommends potential process improvements. Special Projects as assigned by management.
Recommends potential process improvements. Special Projects as assigned by management and provide excellent service and support
Participates in meetings, coaching and other duties as assigned by management
Skills/ Qualifications:
Knowledge
Demonstrated expertise of bank products, expertise on regulations, processes and procedures
Demonstrated Fraud management expertise and support through every step of improving anti-fraud strategy including analyzing current processes, implementing new processes, and constantly refining and improving the approach to fraud detection and prevention.
Demonstrated knowledge of the associated processes, procedures, controls, and documentation associated with Fraud reviews
Skills
Strong ability to multi-task, handle high volumes, and support cross-functional teams
Excellent written and verbal communication skills with ability to convey information
Proficient at independently researching and solving complex scenarios
Good networking skills, strong ability to establish relationships with internal clients.
Strong attention to detailCritical thinking with the awareness to know when to challenge or question
Able to work in a transforming environment and be an ambassador for change
Aptitude for following process and procedures
Able to act as a Subject Matter Expert and leader for less experienced team members and work independently with Business Partners as a SME on projects and initiatives as assigned
Ability to learn and use a variety of systems and technology.
Ability to work independently on special projects.
Demonstrate aptitude to utilize computer systems, adhere to bank policies and procedures, and ensure compliance with applicable bank regulations.
Excellent communication skills.
High level of professionalism and confidentiality.
Works well in a team environment.
Competencies
Organizational Skills
Thoroughness
Technical Capacity/Ability to Work with Variety of Systems
Problem Solving/Analysis
Accountability
Time Management
Flexibility
Collaboration
Fosters Team
Education and certifications:
Bachelor’s Degree (preferably commerce)
At least 2 years of specifically relevant business experience preferably within the Banking industry or financial crime law enforcement; plus, a basic understanding of fraud detection and prevention.
Key Skills
Other Details
About Company
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