Front Officer Executive | Holiday Inn Jobs in IHG Hotels and Resorts - New Delhi

Job Description

• Assist the Duty Manager in  shift briefings to ensure hotel activities and operational requirements Are communicated to the team members

• Supervise front office operations during assigned shift including:

• Maintenance of guest information
• Maintenance of information about local events
• Compile occupancy statistics
• Supervise the use of he public address system
• Supervise group bookings

• Supervise cashiering activities during shift including:
• Cash handling and banking procedure
• Dealing with irregular payments
• Instructing staff in credit policies and facilities
• Instructing staff in cash security procedures
• Carry out debtor control
• Prepare reports
• Supervise the cashiering system
• Provide on the job  training  for front office team members
• Ensure Guest satisfaction and ensure guest needs are properly taken care by front office staff.
• Timely escalation of unsolved  guest complaints to superiors
• Preparation of all front office reports and ensures guest feedbacks are properly recorded.
• Ensure IHG standards are followed by the employees during Guest Check Inn/ Check out