iOps Service Delivery Analyst

Bangalore, Karnataka
Fresher
Not Disclosed
  • 27 Jan 2023
    •    
  • 5 Applicants
    •    
  • 1062 views

Job Description

Responsibilities:

As part of a new team, this role will be responsible for the implementation of IT Service Management processes across different technical areas in iOPS, working with workstreams in cooperation team members.

  • Act as escalation point for issues related to the service catalogue under his/her responsibility, taking initiative to reach out platform teams, coordinate taskforces and communicate to stakeholders.

  • Key capability in delivering through others and holding technical areas responsible.  

  • Assist in driving the quality of iOPS services by implementing and reviewing relevant kpis, creating and managing service improvement plans, escalating service performance issues to iOPS leadership

  • Ensure proper transition to run of iOPS projects ensuring that all requisites are in place for a sustainable delivery of the services in line with users expectations

Qualifications and Skills :

  • Experience in IT Service Management processes (incident, problem, change and service review)

  • Excellent communication, project management and organisational skills

  • Functional knowledge of Supply Chain, Customer Development and Finance technologies and processes is desirable

  • Confident, strong self-starter, able to voice and articulate concerns, seek detail and build understanding

  • Ability to build strong relationships within own team, but also with people from other Unilever teams and vendors

  • Experience in working with platforms, incident management and the delivery of service review plans

Key Skills

Project Management Supply Chain Customer Development Finance technologies

Other Details

Education
Any Graduation/Diploma
Employment Type
Full Time, Permanent
Industry
Retail / Wholesale
Funtional Area
Other

About Company

Hindustan Unilever Limited (HUL) is an Indian consumer goods company headquartered in Mumbai.[3] It is a subsidiary of the British company Unilever. Its products include foods, beverages, cleaning agents, personal care products, water purifiers and other fast-moving consumer goods (FMCGs).
Job Source : https://careers.unilever.com/job/bengaluru/iops-service-delivery-analyst/34155/43516355328
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