IT Administrator Jobs in TaskUs - Gurgaon

Job Description

Responsibilities:

• Provide excellent customer support services to all staff. End-to-end ownership of staff IT
  issues, including troubleshooting, diagnosing, resolving, and documenting each request.
• Triage incoming IT requests and resolve or assign them to proper team members
• Resolve problems in alignment with established service level goals (SLAs) and SOPs
• Assist in maintaining an inventory of staff hardware and software
• Produce concise and detailed technical documentation, including updating existing documentation to ensure accuracy
• Image, setup, and deploy new computers via JAMF
• Administer accounts in Google Workspace and other applications and platforms
• Provide remote help desk / IT administration support
• Training CS staff on various software, hardware, and enterprise systems
• Resolve issues requiring quick and clear communications
• Assist in the shipping & receiving of IT products
• Assist users with software programs and adjusting settings on existing platforms

Qualifications/ Skills:

• 1+ years of experience in an IT Support or Help Desk environment
• 1+ years of experience servicing various Apple Mac laptops
• Some experience supporting IT systems and platforms in a Software as a Service (SaaS) environment supporting staff and their endpoints in a diverse and remote workforce.
• Start-up experience a plus
• A positive and "Work to Win" attitude
• Assist with onboarding and offboarding of CommentSold staff
• Commitment to staying current on technology and best practices
• Comfortable with written and verbal communication
• Ability to work with deadlines
• Knowledge of Mac OS and the Apple ecosystem.
• Some experience with the Google Workplace environment is a plus
• Knowledge of Zendesk ITSM tool a plus
• Experience with JAMF a plus
• Ability to set up, troubleshoot, and administrate a wide variety of applications.
• Excited about technology and its impact, keeping abreast of industry trends, and learning and adapting skill set quickly and accordingly
• Demonstrate a reliable and methodical approach to troubleshooting complex and complicated issues
• Excellent interpersonal and customer service skills, including solid voice, chat, and written communications
• Strong organizational and time management skills with exceptional attention to detail
• Experience, comfort, and/or adaptability in a fast-paced entrepreneurial environment
• Ability to work well in a team environment with a professional and positive attitude
• Demonstrate sound judgment, maturity, and the ability to handle sensitive and confidential information with discretion.
• Commitment to diversity and inclusion.