IT Helpdesk System Engineer Jobs in HighRadius Corporation - Hyderabad

HighRadius Corporation

Hyderabad, Telangana

1 - 2 yrs Exp.

Not Disclosed

13 Apr 2023
8 Applicants
1047 views

Job Description

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Monitor and respond quickly to incoming requests related to IT issues
Strong drive to provide excellent customer service and experience.

Qualifications/ Skills:

1-2Years of experience in Tech support or handling Servicedesk tickets
Should have good english spoken and written communication skills - Neutral accent
Experience working with US/EMEA users/clients is preferred.
Willingness to work in US/EMEA timings
Graduate Comp Science and equivalent
Certifications in MCSE & ITIL desirable

Key Skills

Customer service Communication Skills

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Customer Service

About Company

HighRadius offers cloud-based Autonomous Software for the Office of the CFO. More than 700 of the world’s leading companies have transformed their order to cash, treasury, and record to report processes with HighRadius. Our customers include 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey’s and many more.

Job Source : https://boards.greenhouse.io/embed/job_app?token=5579567003

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