IT Operations Engineer

Job Description

Responsibilities:

As the IT Operations Manager, you will act as the escalation point between Business IT and 3rd party provided for any deterioration in service levels. Further, with the advent of cloud-based infrastructure services, service managers are increasingly responsible to manage vendor operations teams to ensure appropriate management and change to the infrastructure services provided to the end user organisation.

Other Responsibilities include:

• Monitors service levels and resolves issues. Required to quickly debug and resolve issues.

• Interaction is limited mostly to within own team. Limited exposure to / interaction with business leadership.

• Works under supervision. Delivers the work as assigned, applying the work procedures, and frameworks.

• Decides which approach they take; however, guidance could be provided by more senior colleagues.

Skills/ Qualifications:

• Bachelor’s Graduate with at least 8 years of experience and a minimum of 5 years of relevant experience

• ServiceNow, ITIL, and Cloud concepts tool working experience

• Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels.

• Proven ability to lead resolution of operational incidents working as one team with colleagues in and outside the team as well as suppliers.

• Strong communication skills.