Manager Branch Operations

HSBC

Hyderabad, Telangana

2 - 3 yrs Exp.

Not Disclosed

11 Feb 2023
5 Applicants
928 views

Job Description

Responsibilities:

To ensure timely and error free reporting of transactions received at the Investor Service Centre.
Manage customer communication effectively in order to have timely resolution
Excel in distribution services & investor services with special focus on corporate customers
Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
Explore and process efficiency suggestions and contribute to achieve customer delight
Comply with applicable regulatory requirements on qualifications required for the job profile
Contribute to the knowledge management initiative of the customer service team.
Contribution to recruitments / contingency / leave planning
Ensure compliance to the process manual and FIM
Excel in the monthly reporting process

Qualifications/ Skills:

A good understanding of mutual fund/security markets
Good verbal and written communication, team and interpersonal skills
The inclination to work in a client facing role, with a bent of mind for ‘service’
Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
Knowledge of local language will be an advantage
As per the RBI mandated Capacity Building Certification Requirement for Bank, this role requires the candidate to have the required certification / equivalent qualification before the selection for the above role. Refer to RBI Mandated Capacity Building Policy on HR Direct

Key Skills

Banking FIM

Other Details

Education

Any Masters/Post-Graduation

Employment Type

Full Time, Permanent

Industry

Banking / Financial Services / Broking

Funtional Area

Operations

About Company

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

Job Source : https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Manager-Branch-Operations/178283