Manager - Response & Resolution Jobs in Vodafone Idea Limited (VI) - Kolkata

Kolkata, West Bengal
4 - 5 yrs Exp.
Not Disclosed

Job Description

Responsibilities:

  • Ensure timely closure of the issues in coordination with other verticals & functions esp Network, mktg, IT escalated from Response & Resolution PF, CoE: CC Analytics
  • BLT Escalated customer issues handling
  • Identify the large customer impact issues conduct RCA for circle specific issues and escalate to CoE – proactive resolution for centrally managed issues, Multi circle issues
  • Support IVR local activities, customer communication from time to time
  • Partnering CC and CBO for proactive/reactive resolution
  • Maintain necessary reports and compliance on all regulatory issues relevant to CC & BO

Skills/ Qualifications:

Core Competencies, Knowledge, Experience

  •  Knowledge and Subject Matter Expertise around VIL processes, and systems
  • Excellent analytical skills to identify the process/product gaps and provide resolution
  • Good coordination & Influencing skills
  • 4-5 years of work experience with at least 1 year in telecom domain

Must have technical / professional qualifications

  • Graduate/ MBA with 4-5 years of experience in various roles of customer operations and resolution

Other Details

Employment Type
Full Time, Permanent
Industry
Telecom/ISP
Funtional Area
Other

About Company

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow
Job Source : https://careers.vodafoneidea.com/job/Kolkata-Manager-Response-&-Resolution/777789801/
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