Network Engineer Jobs in ECI - Bangalore

Bangalore, Karnataka
2 - 4 yrs Exp.
Not Disclosed
  • 18 Apr 2023
    •    
  • 6 Applicants
    •    
  • 1239 views

Job Description

Responsibilities:

  • Network monitoring and utilization reporting
  • Create tickets using ticketing procedures and follow escalation procedures
  • Handle direct customer calls and raise tickets
  • Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)
  • Collect vital stats on each device (differs by device) and provide reporting
  • Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
  • Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
  • Ticket follow up 
  • Coordinate with ISPs and vendors on bandwidth and hardware issues 
  • Perform upgrades and maintenance of network devices
  • Escalate to Senior engineers
  • To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts
  • Participates in scheduled Support and Product Team meetings

Qualifications/ Skills:

  • BA/BS degree in computer science, business or 2-4 years related field
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Highly self-motivated and directed with excellent interpersonal skills
  • Strong problem solving and troubleshooting skills required: Ability to identify and analyze network quality and operational processes and then drive corrective / preventative action plans.
  • Strong documentation skills
  • Ability to absorb and retain information quickly
  • Highly self-motivated and directed
  • Sharp attention to detail
  • Outstanding client/customer services skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment

Bonus points if you have:

  • CCENT or CCNA
  • Cisco, TCP/IP knowledge and knowledge of routing and switching

Key Skills

Documentation Customer Service Cisco CCNA TCP/IP

Other Details

Education
B.Sc - Computers , B.B.A/ B.M.S - Any specialization
Employment Type
Full Time, Permanent
Industry
IT-Software / Software Services
Funtional Area
Other

About Company

Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry. We enable 1000+ forward-thinking organizations around the world to reach new performance levels through innovative technology solutions that drive business transformation. ECI uniquely understands the high touch needs of organizations in the financial space and our experience servicing these global leaders gives ECI the edge as your trusted technology partner. With offices across the United States, Europe, and Asia, we provide localized, personalized service on a global scale.
Job Source : https://recruiting.ultipro.com/EZE1000EZECI/JobBoard/97cf9268-5a5a-480b-b7b6-5ed694da88c5/OpportunityDetail?opportunityId=f9d21c2b-6073-4df6-8203-67339337f929
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