Operations Support Jobs in Amazon Express - work From Home (Online)

American Express

Work From Home

Fresher

Not Disclosed

21 Mar 2023
9 Applicants
1133 views

Job Description

Responsibilities:

This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
Contribute towards team goals by strictly managing individual productivity & quality targets.
Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate strong focus on process improvements.
Ensure adherence to and compliance with organization policies and audit controls.
Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
Work on daily inventory towards cases related to merchant services.
Keep a close eye on gaps & recommend solutions to plug them.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.

Qualifications:

Graduate/Post-Graduate in with any specialization background.
Relevant merchants experience about invoicing and payment reconciliation.
Excellent knowledge of Payment & Banking Industry.
Excellent oral and written communication skills.
Strong interpersonal and coordination skills.
Strong and committed customer focus and consistent demonstration of service excellence.
Compliance with company policies and procedures.
Ability to take independent decision & meet stringent deadlines.
Good command over MS Excel, Access & PowerPoint.
Strong focus on results.

Key Skills

MS Excel Access PowerPoint

Other Details

Education

Any Graduation/Diploma , Any Masters/Post-Graduation

Employment Type

Full Time, Permanent

Industry

Banking / Financial Services / Broking

Funtional Area

Other

About Company

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

Job Source : https://aexp.eightfold.ai/careers/job/15526692

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