Order Management Associate Jobs in Thomson Reuters - Hyderabad

Hyderabad, Telangana
1 - 2 yrs Exp.
Not Disclosed

Job Description

Responsibilities:

  • Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
  • Escalate all delays to internal groups including to the senior members of the team as appropriate
  • Accountable for meeting and maintaining defined standards for quality and productivity
  • Manage internal customer queries and communication in a professional and service-minded manner ensuring
  • Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
  • Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
  • Support billing team in validating online invoices and portals
  • Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
  • Creating and modification of customer master data.
  • Meet agreed volume, service and quality targets
  • Shift : 6pm - 3am
  • Experience : 1+ years
  • Education : Any Degree

Qualifications/ Skills:

  • Graduate/post-graduate in related field such as commerce or accounting
  • Good data interpretation skills
  • Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
  • Customer focused
  • Ability to priorities and attention to detail
  • High aptitude for learning
  • Deadline oriented and ability to multi-task
  • Should possess excellent communication – written and verbal and able to work as a team
  • Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
  • Should be flexible working in night shifts

Other Details

Employment Type
Full Time, Permanent
Industry
IT-Software / Software Services
Funtional Area
Sales

About Company

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes.
Job Source : https://careers.thomsonreuters.com/us/en/job/JREQ168909/Order-Management-Associate
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