Presales Manager (Service Assurance)

Job Description

Responsibilities:

• Creating winning proposals- Respond to RFP’s, RFQ’s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.
• Bid Management – Create and execute bid-plan. Co-ordinate with Finance, Legal, Service Delivery, Transition and Technology teams for content development on pricing, transition plan, tools and technology proposals and effort estimates.
• Responding to RFI’s and capability questionnaires – Articulate responses to request for information to showcase company capabilities and strengths in the specific domain.
• Pipeline Generation: Identify new opportunities in new as well as existing clients using a combination of GTM initiatives like pro-active outreach to prospects (Demand Generation), engaging with Analysts and Advisors, leveraging existing relationships, etc.
• Knowledge & Content Management: Prepare collaterals – brochures, fliers, case-studies, presentations and reusable content for solution walkthroughs and sales pitches
• Capability demonstrations: Manage client visits by coordinating with various teams and create a strong brand image. Create collaterals and decks for client presentations
• Due-diligence: Participate in on-site due-diligence and transition analysis activities to validate solution and make changes as required and work through BAFO and contract negotiation till closure
• Planning & Reporting” Building sales plans and then subsequent pipeline & lead tracking & reporting. The team members will also be expected to share periodic analysis and assessment of the pipeline activity and share insights into successes & failures.
• Thought Leadership: Work proactively in understanding the changes in the Telecom industry and changing value propositions and create PoV’s, whitepapers and articles working with SMEs

Qualifications & Skills:

• Graduate/Post-Graduate from tier-I institutes with good academic background
• Any prior experience of working in ITIL based Telecom BPS Processes will be an added advantage

• Knowledge of Service Assurance (T2R) processes, incident and ticket management
• Good Project management skills – ability to manage multiple bids simultaneously
• Good analytical & research skills; Ability to draw meaningful insights and inferences from data and build an action plan to leverage it for business growth/sales
• Customer orientation – ability to create customized solutions in line with client’s needs
• Good communication & interpersonal skills
• Strong presentation skills
• Display sustained energy and determination to meet challenging deliverables within stringent timelines
• Ability to work independently with diverse & global teams and interact confidently with Senior Leadership
• Interpersonal sensitivity: ability to relate to individuals and develop sustained working relationships is key