Job Description
Responsibilities:
- Manage an assigned pipeline of 35-50 plus loans on a daily and weekly basis
- Process loans from application to closing including but not limited to:
- Collecting and analyzing documents to submit to Underwriting for final approval
- Communicating expectations, requirements and program details though established communication standards
- Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
- Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
- Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
- Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
- Ensure customer service surveys maintain the rating level designated by management
- Communicate with all parties involved in the transaction to keep them informed of file status
- Review and analyze all necessary documentation, including borrower docs and third-party docs
- Interpret policies while analyzing applicant information, property and documentation
- Calculate borrower income for all employment types
- Comprehensive understanding of credit underwriting guidelines
- Must be flexible and able to work in a fast paced, potentially stressful environment
- As 100% of the work opportunities are onsite, in person attendance is required
Qualifications/ Skills:
- 2+ years of current experience in Financial Services with Loan Processing experience preferred
- Knowledge of processing, underwriting and closing procedures
- Excellent customer service and communication skills
- Detail oriented and excellent organizational skills
- Able to prioritize multiple competing tasks and manage time effective in a fast paced environment
- Problem-solver with strong analytical skills
- Adheres to directives, procedures and standards
- Ability to work in a paperless environment
- Computer proficiency including Microsoft Office Product Suite
- Candidates must be available to work outside of normal business hours when necessary
- Ability to obtain NMLS-MLO Licenses preferred
Other Details
About Company
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