Product Associate Jobs in Sprinklr - Gurgaon

Gurgaon, Haryana
1 - 2 yrs Exp.
Not Disclosed
  • 17 Apr 2023
    •    
  • 8 Applicants
    •    
  • 984 views

Job Description

Responsibilities:

  • Configure the Sprinklr product for our clients following high standards of delivery and quality
  • Understand client needs and map them to concrete solutions: Translate business requirements into product configuration
  • Design process flow / workflow diagrams , using softwares like Lucidchart or Microsoft Visio
  • Maintain deep technical knowledge of platform functionality + use cases
  • Identifying and Understanding Customer Journey for Chatbot implementation
  • Own & deliver regular enhancements requested by clients in a timely fashion, working with a cross functional team of Project managers & Product Analysts.
  • Provide onsite support to our clients in India & Middle-East and work closely with their teams
  • When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results
  • Work closely with the Product Management team to improve product adoption

Qualifications/ Skills:

  • Degree in engineering or related field from Tier-1/Tier-2 colleges
  • Minimum work experience of 1 year
  • Ability to work in a fast-paced environment by maintaining high standards of delivery.
  • Strong ownership and accountability
  • Excellent communication skills, both written and verbal.
  • Diligent, Quick-learner and go-getter attitude
  • Enthusiastic, professional, with a focus on client success
  • Experience communicating technical requirements and solutions to internal and external audiences
  • Experience with working directly with client stakeholders of all levels
  • Previous experience in building Conversational AI Bots and Dialogue flows (desirable)
  • Previous experience in system design, platform configuration, testing, and training (desirable)

Key Skills

Communication Skills AI Bots Dialogue flows System esign platform configuration Testing

Other Details

Education
B.Tech/B.E. - Any specialization
Employment Type
Full Time, Permanent
Industry
IT-Software / Software Services
Funtional Area
Other

About Company

At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.
Job Source : https://sprinklr.wd1.myworkdayjobs.com/careers/job/India---Haryana---Gurgaon/Product-Associate_105833-JOB
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