Production Support - Delivery Head Jobs in HSBC - Pune

HSBC

Pune, Maharashtra

Fresher

Not Disclosed

04 Apr 2023
6 Applicants
1146 views

Job Description

Responsibilities:

Lead the L1/L2 Production Engineering teams in India and China aligned to International Payments.
Contribute to team objectives, supporting and leading activities to achieve shared goals and be measured against key performance metrics for the teams.
Implementation and coordination of the target operating model for automation, toil reduction, incident reduction, service stability, adoption of modern technologies, monitoring and alerting.
Be accountable for the production availability and stability of critical payment platforms.
Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
Provide workarounds/resolutions with active participation in crisis calls.
Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
Lead by example with a high technical competency and be comfortable to be hands on when needed.
Be the face-off to business and IT stakeholders within region.
Act as a change agent to drive cultural and mind-set shifts in resistant teams and individuals
Maintain partnerships with key stakeholders, including, but not limited to Risk, Change Delivery, Supplied Management, IT to support service and product development initiatives
Maintain strong influence over partners to ensure continued stability across the critical payments infrastructure
Ensuring use of best practices are followed by complying with Group Compliance Policy.

Qualifications/ Skills:

Strong analytical / troubleshooting skills.
Experience in Agile/ DevOps environment and in assisting in production support.
Good communication skills and be able to efficiently communicate in the production/crisis calls.
Understanding of customers' needs and delivering excellent customer service.
Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands.
Strong understanding of technology layers in application landscape, storage, OS, network, database, application.
Demonstrable, excellent, spoken & written communication skills across global organization.
Ability to lead technical conversations with various technical support groups.
Experience of managing a wide spectrum of stakeholders and show ability to manage upwards.
Experience in managing the technical team.

The successful candidate will also meet the following requirements:

Experience in the Payments domain.
Ready to take up and support multiple services across the Production Engineering world.

Key Skills

Agile DevOps Communication Skills

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

Banking / Financial Services / Broking

Funtional Area

Other

About Company

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

Job Source : https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Production-support-Delivery-Head-Wholesale-IT/183761

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