Provisioning Support Analyst Jobs in Capgemini - Mumbai

Capgemini

Mumbai City, Maharashtra

0 - 1 yrs Exp.

Not Disclosed

13 Apr 2023
6 Applicants
1088 views

Job Description

Responsibilities:

Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency

Skills:

Primary:

Service Now tickets incidents.
Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now

Secondary:

MS Excel analysis and reporting

Key Skills

Bmc Remedy Ms Excel

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Other

About Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.

Job Source : https://jobs.capgemini.com/in-en/job/Mumbai-Provisioning-Support-Analyst-0-to-1-years-Mumbai-MH/923513901

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