Regional Executive (ISM)

Job Description

Responsibilities and Qualifications:

• Providing IT infrastructure for all warehouses and offices of DSC India in respective region.
• Ensure on time support to end user and monitor support activities on daily basis.
• Manage service SLA’s and maintain good relationship with suppliers and vendors.
• Supports the deployment of service management tools, governance, methodologies and ensuring standards are understood and a cornerstone of the country IT strategy.
• Supports the consolidation of local IT infrastructures in line with the global strategy.
• Manage relationships with service / application suppliers – monitor provider performance and ensure that agreed service levels are being met.
• Build strong working relationships with the regional IT and business teams.
• Build strong working relationships with the Regional and Country IT team.
• Contribution to improving the country business unit P&L through effective usage of IT infrastructure and services.
• Support the development of service management strategy at regional level.