Reservation Associate

Job Description

Responsibilities:

• Maximize room sales and revenue for the hotel with up-selling as highest priority. 
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. 
• Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. 
• Ensure a high level of product knowledge of the hotel and the local area. 
• Develop and maintain a high level of communication with major sources of business and feedback to the Revenue Manager where necessary. 
• Advise the Revenue Manager of any changes or trends relating to business. 
• Ensure all refused business is recorded with reasons for refusal. 
• Ensure that all correspondence has been filed accordingly, with correct and updated information. 
• Adhere to all company credit policies to ensure that all revenue expected will be received. 
• Adhere to pre-set availability and rate controls. 
• Maintain and update guest history and marketing database as laid down in the reservations procedures. 
• Ensure a high level of customer service is consistently maintained. 
• Ensure all reservations input in the system are accurate with sufficient back-up for reviewing 
• Maintain a clean and tidy work area at all times. 
• Comply with all company policies relating to reservations. 
• Comply with all systems and procedures, as laid down by the Revenue Manager. 
• Quality of reservations belongs to top priorities. 
• Brand standards have to be strictly followed. 
• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. 
• Carry out any other reasonable duties and responsibilities as assigned. 

Qualification & Skills:

• Familiar with hotel reservation systems. 
• Familiar with hotel product and hotel rules & regulations (including emergency procedures). 
• Fluent in both verbal and written English and Chinese to meet business needs.  
• Good at operating office machines. 
• Sense of responsibility and professionalism. 
• Responsible and reliable. 
• Takes initiative. 
• Basic managing skill.