Job Description
Responsibilities:
- Investigate accounts to identify fraudulent merchants, card testing,
account takeover, and other fraud vectors - Conduct investigations on merchant accounts to support financial
partner requirements - Assess risk factors and trends of potentially fraudulent activity
- Help maintain fraud detection strategies and business rules that
balance fraud loss and customer experience - Contribute to root cause analysis to identify opportunities to
predict, prevent, and mitigate risk within process and performance - Participate in monthly, quarterly, and annual business reviews for the
Fraud Operations team
Skills/ Qualifications:
- User first mindset and are energized by the challenge of solving
difficult problems - Experience using data to make assessments/judgements, excel in
analytical thinking - Excellent communication skills, both written and verbally
- A team-focused mentality and effective problem solving skills
- The ability to approach challenges from a user perspective while being
pragmatic & solutions oriented
Nice to have
- Some knowledge and experience in Risk Operations
- Prior experience or knowledge in risk investigations, customer
service, or internal/external user facing operations - Knowledge of fraud schemes, fraud prevention methods, and fraud
detection tools - Prior experience working on projects or process improvement
initiatives - Experience working from a queue
Key Skills
Other Details
About Company
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