Sales Operations Agent

Job Description

Responsibilities :

• Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Maintain customer database for all customer segment and provide customer-friendly, value added instruction to key trade customers, QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.
• Prepare DSRs and liaise with Finance on reconciliation of sales.
• Provide five star support to contracted Corporate accounts by maintaining active communication regarding customer offerings and product enhancements through regular eNL.
• Handle multi-products and services as required by the business
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Issuance and re-issuance of tickets.

Qualifications:

• Bachelor’s Degree
• 1 year of similar work experience
• Experience in reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis
• Should be Fluent in English & local language.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general