Salesforce Support Associate (UAT Lead) Jobs in S&P - Hyderabad

S&P Global

Hyderabad, Telangana

Fresher

Not Disclosed

08 Mar 2023
5 Applicants
928 views

Job Description

Responsibilities:

Lead, conduct User Acceptance Testing (UAT) and coordinate events to test and verify that solutions and tools meet the requirements set out by business stakeholders for successful project delivery
UAT Lead will work and specialize as a subject matter expert in testing and validating that business requirements have been implemented as required prior to project go-live
Work closely with Business subject matter experts, IT teams and the Program management team to deliver high quality UAT testing events that support and enable successful project deployment
Support our Commercial teams in their daily workflows and ensure our commercial system(s) is/are meeting the needs of the business
Manage incoming tickets/cases related to Salesforce and connected applications (such as but not limited to Marketo, Cvent, etc.), monitor commercial system integrations, resolving system/process issues and escalating to correct teams, if needed
Create and manage Knowledge (i.e. self-help) articles with a high degree of accuracy, precision and version control
Actively engage in product management by working alongside Product Owners by translation of business needs into technology requirements and the creation of related work items
Participate in Agile projects to improve the commercial user experience and be able to conduct User Acceptance Testing with a high level of scrutiny
Analyze Commercial processes and procedures to find areas for improvement. Work with a LEAN mindset

Qualifications/ Skills:

Ideal candidates will have an undergraduate degree and CRM certification in a related field, and possess strong quantitative, analytical and interpretive skills.
Excellent oral and written communication skills are required along with excellent MS Office skills.
This person should have a strong foundation in CRM tools and will be tasked with creating, implementing and improving best practices ensuring continual enhancement of digital application(s)
The candidate should possess strong organization, prioritization, problem identification, detail-oriented, and problem-solving skills to manage internal workflows and client communication.

Key Skills

MS Office CRM Analytical Skills

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Temporary/Contractual

Industry

Banking / Financial Services / Broking

Funtional Area

Sales

About Company

S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through ESG and energy transition across supply chains, we unlock new opportunities, solve challenges and accelerate progress for the world.

Job Source : https://careers.spglobal.com/jobs/279212

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