Senior Executive - ORM Jobs in Swiggy - Bangalore

Bangalore, Karnataka

2 - 4 yrs Exp.

Not Disclosed

26 Apr 2023
5 Applicants
996 views

Job Description

Responsibilities:

Proactively attend all the queries, complaints, requests across the company’s social media platforms
Raise issues to the concerned teams and follow up for resolutions
Proactively and continuously keep the customer and stakeholders informed about the status of the problem
High level of individual discretion to ensure customer satisfaction and business success
Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Qualifications/ Skills:

Good command over English Language, ability to effectively communicate information in written format
Working knowledge of platforms like Facebook, Google Play Store and Twitter
Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
A problem- solving attitude
Customer service experience of at least one year
Should be smart, witty and have a sense of humor
Willingness to work in shifts (24/7 working environment)

Key Skills

Communication SKills Customer Service

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

FMCG / Foods / Beverage

Funtional Area

Other

About Company

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Job Source : https://careers.swiggy.com/#/careers?src%3Dcareers=&search%3Dtitle:senior%20executive%26p%3DeyJwYWdlVHlwZSI6ImpkIiwiY3ZTb3VyY2UiOiJjYXJlZXJzIiwicmVxSWQiOjkxNjQsInJlcXVlc3RlciI6eyJpZCI6IiIsImNvZGUiOiIiLCJuYW1lIjoiIn0sInBhZ2UiOiJjYXJlZXJzIiwiYnVmaWx0ZXIiOi0xLCJjdXN0b21GaWVsZHMiOnsic2VhcmNoIjoidGl0bGU6c2VuaW9yIGV4ZWN1dGl2ZSJ9fQ=%3D

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