Senior Hardware Engineer

Job Description

Responsibilities:

• Monitor daily large merchant payments processing activities and resolve issues  

• As needed, escalate identified issues to Global Engineering Support Manager 

• Work cross-functionally with global internal and external systems developers, business experts, data analysts, SMEs and operations teams to execute and optimize 

• Establish and manage relationships with key engineering leads and merchant TAM and SAM’s to help provide technical support for Large Enterprise Merchants with Enterprise Omni-Channel Portfolio 

• Be able to develop automation scripts to automate robots to test payment terminal hardware with our Braintree Payments Stack 

• Develop test cases and simulations to mimic real world situation with Enterprise In-store (EIS) and bring them to live testing in hardware labs in multiple global locations.  

• Build strong collaboration with other Product Owners to align interfaces with other systems 

• Develop and maintain strong relationships to external Partners  

• Assist in scoping large development/enhancement efforts, gather detailed business requirements, define use cases and user stories, coordinate testing responsibilities, and launch enhancements to the user communities 

• Participate in recurring hardware product development and launch meetings to identify and support process and systems changes that are required to support new and existing product sales and fulfillment requirements 

• Evaluate which initiatives have the highest business value in relation to the development effort and align the roadmap and prioritize the backlog accordingly 

Skills/ Qualifications:

• 3 years of combined experience in payments hardware, robots based testing, automated testing and live testing with robots for payments experiences in in-store environment and some quality assurance experience desired. 

• At a minimum 2 years in-depth, specific hands-on experience working with Verifone Payment Terminals and POS Integrators to make in-store payments processing. 

• Bachelor’s degree in Electrical or Mechanical Engineering, Computer Science, Supply Chain, or a related degree 

• Experience in working with cross-functional teams, including business operations, finance, sales, warehouse/fulfillment personnel across the globe 

• Agile and enthusiastic mindset and willingness to work around obstacles and setbacks 

• Excellent verbal and written communication skills; can communicate and present in a natural and efficient way, both within the team and with stakeholders 

• Inquisitive mindset, ability to interrogate a request to unearth the true requirement 

• Strategic, analytical, and strong in planning, prioritizing, execution, and follow up together with a “can-do attitude” 

• Strong team and interpersonal skills, with the ability to work and collaborate with team members both technically and functionally. Strong interpersonal, organizational, time management, and problem-solving skills. 

• Ability to travel to San Jose, California or United States Merchant Sites