Senior Principal Consultant – Service Now Architect Jobs in Genpact - Hyderabad

Job Description

Responsibilities:

• Provides technical leadership to the team
• Creates and maintains a detailed view of the existing architecture
• Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
• Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
• Ensures technical governance process and policies are being adhered to.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Works closely with client enterprise architecture team and client ServiceNow Teams
• Periodically Reviews Configuration to ensure Platform health
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
• Reviews design and code per sprint to ensure quality
• Provides hands on assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
• Assists in migrating configuration across instances
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.

Qualifications/ Skills:

Minimum Qualifications

• Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC  etc.)
• Excellent communication Skills for client facing roles.
• Hands on Experience on Projects
• IT Graduate

Preferred Qualifications/ Skills

• B.Tech / MCA / M.Tech / BSc (Computer) / B.E.