Senior Process Executive - Voice Jobs in Cognizant - Noida (Gautam Buddh Nagar)

Job Description

Responsibilities:

• Provide documentation coverage for a set of healthcare providers, which involves listening to audio recordings of patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (History of Present Illness, Physical Exam, Results, Assessment & Plan).

• Achieve proficiency in navigating EHRs and enter clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows.

• Maintain a high-quality standard and adhere to account-specific documentation which delineates documentation requirements for our customers.

• Collaborate with managers on feedback from providers and successfully resolve issues.

Qualifications/ Skills:

• Experience required in a medical office, clinical or healthcare documentation or similar academic setting.

• Familiarity with medical terminology & medical summarization.

• Excellent English professional writing skills; including advanced proficiency in grammar and spelling.

• Excellent listening skills and ability to understand diverse accents and dialects of physicians, their staff, and patients.

• Ability to work independently in a secure and private location with a reliable high-speed internet connection.

• Ability to participate in live video chat and screen sharing sessions for training.

• Experience with the Microsoft Office 365 or other cloud-based productivity tools.

Preferred Qualifications/Experience

• Experience as a medical scribe or medical summarization role preferred but not required.

• Experience or training in the medical specialty of Oncology, Orthopedics, Neurology, ENT, Cardiology, Ophthalmology, GI, Dermatology, Rheumatology, Family Medicine, Pain Medicine, Nephrology, or Urology preferred but not required.