Sr. Technical Support - IT Operations Jobs in Concentrix - Ranchi

Ranchi, Jharkhand

3 - 5 yrs Exp.

Not Disclosed

23 Feb 2023
5 Applicants
1014 views

Job Description

Responsibilities:

• Coordinates as smart hands with different portfolio and engineering workgroups,Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

• Perform hardware and software upgrades to peripheral equipment

• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

• Performs backup for the onsite servers

Skills/ Qualifications:

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred

• Strong communication skills, both written and verbal

• Demonstrated ability to multi-task and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

• Proficient in Microsoft Office

Key Skills

microsoft office Communication skills

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Operations

About Company

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.

Job Source : https://jobs.concentrix.com/global/en/job/R1366193/Sr-Technical-Support-IT-Operations

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